Tahira, occasional childcare in Bradford BD7

TAHIRA

PERSONAL PROFILE

I am a keen and hardworking individual who has good communication and listening skills. I work well alongside others and can provide excellent customer service in a polite, friendly and helpful manner. I am well organised, self-motivated and enthusiastic whether working alone or as part of a team. Punctual, reliable and hardworking I can be relied upon to be positive and respectful at all times.
KEY SKILLS
▪ IT: Competent navigating through the Internet for research, information and communication purposes
▪ Interpersonal: I have learnt to deal with a range of people in a friendly, helpful and professional manner
▪ Organisation: Ability to work effectively on my own initiative and to manage my own workload within set deadlines
▪ Teamwork: I believe myself to be an excellent team player and have experience of working as part of a team through education and employment
▪ Communication skills: Able to deal with written correspondence, read and interpret written instructions
▪ Customer service skills: Confident, articulate, experience of dealing with customers, members of the public in polite and courteous manner, face to face and over the telephone
▪ Experience of working to deadlines. Ability to cope under pressure

EXPERIENCE

• Carer for ill mother giving her personal support such as helping her out of bed, preparing her meals and emotionally supporting her through her divorce.
• Childcare for younger sibling changing her and bathing her, preparing her meals taking her to school, putting her to sleep.
• Carer for auntie with mental health problems who had recently come out of Linfield mount and needed emotional support, I had supported her emotionally by talking to her about her issues and helped her boost her self esteem and become more independent
•Golden Finances- My job role included receiving high levels of calls talking to different people with difficult financial situations everyday, the clients had to meet a certain criteria for me to put them through to the next stage.
I helped people with the financial difficulties they were facing at the time.

This job also included being patient when the client was having a break down because of what they are facing, I also had to be empathetic towards them due to there situation at the same time ask all the questions I was required to ask to put them through to the next stage. It helped me build my stress tolerance levels because the client was being abusive or rude towards me.
EDUCATION

City & Guilds Age UK 2012-2013
ICT
English
Health and social care
Maths
Princess Trust Certificate Brathay Trust ( September- December 2014)
Including Level 1 Employability & Team Work Skills

Reference
Available when asked