Valeria, OFSTED childminder in Haslingden BB4

Being a recent graduate also with customer service experience in both retail and hospitality environments, I am familiar with working face to face with customers and can communicate well with others and offer an effective service. I am self-motivated and endeavour to improve practice at every opportunity. A person who is honest, reliable, with high standards and successful work experience in the service industry. Someone who can deal with customer queries, complaints, prioritise work load and is exceptionally customer focussed. Willing to learn new skills and take on further responsibilities for the needs of my employer. With a mature nature, an excellent eye for detail, and the ability to undertake problem solving and work on own initiative. After recently moving to the area I am looking to return to workforce in a role that will utilise my current skills and experience and allow me to develop further. With no other commitments and flexible to the needs of my employer, available immediately for interview and would appreciate the opportunity to discuss my suitability for your vacancy.

Key Strengths

• Excellent customer service skills
• Good communication skills
• High standards
• Retail and hospitality experience
• Multi lingual - Slovakian, Czech, Russian, English and German
• Replenishing and arranging stock
• Cleaning experience
• Excellent interpersonal skills
• Dealing with Customer Service queries and returns
• Positive attitude at all times
• Able to work under pressure
• Flexible and adaptable
• Team Worker
• Cash handling and till experience

Employment History

Shop Assistant
Tesco
2013 – 2014
Working in the Clothes Department, duties included serving customers in a friendly and professional manner, taking payments and operating the till, keeping areas clean and tidy, replenishing stock and driving sales at every opportunity. Working well as part of a team, dealing with enquiries and complaints, keeping up to date about the various goods and offers and giving customers correct advice and information on products.

Chamber Maid
Travelodge
2013 - Summer Season
Duties included cleaning the rooms and bathrooms to a very high standard for guests, using my initiative and prioritising workload to ensure all tasks are completed within given time frame. Responsible for working alone, using all equipment and chemicals correctly and safely while representing my employer with professionalism at all times.

Education & Training

 Philosophy, Cyril and Methodius University in Slovakia- 2008 – 2013
 Economics, Grammar School -2004 – 2008
 Holds a valid EU driving license (B)
 Competent using Microsoft Office, HTML / Web presentations, OS Windows, Linux

References

Available upon request.